Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Electrical appliances, Furniture, and Equipment
  3. The installed lighting is too dark. Can you exchange it?

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The installed lighting is too dark. Can you exchange it? Updated date 2017.01.27

If you would like to change the lighting, we apologize for any inconvenience, but the customers are able to change the lighting.

There is no problem even if you exchange it for the lighting fixture you prepared.
Please kepp the removed light fixtures in the room and return them to their original condition when leaving the room.

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For the following types of lighting, the socket(socket) is for bulbs.

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When replacing the bulb, installing 60w bulbs etc. may cause it to be sightly dark, so we recommend installing the following compliant lamp.

※If you like, you can exchange it for a bulb type fluorescent lamp of "day white color" or "daylight color".
※We recoomend a type of sealable type or a type that can also be used for moistureproof and rainproof equipment.
Regarding how to remove the lighting cover, please confirm here.
※For light bulbs and fluorescent lamps within 1 month after moving in, or those who subscribe to the life support service "plus" · support system "plus", we will exchange it free of charge.

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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