Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding LEONET, and Internet
  3. The Life Stick remote control broke, What should I do?

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The Life Stick remote control broke, What should I do? Updated date 2019.07.24

Please check the following.

We will make arrangements for the exchange, please prepare your information such as your user ID when you are at home and contact our Global Service Center.

0120-984-578 office hours 10:00 to 19:00 (for Japanese speaker contact 0120-911-521 office hours 10:00 to 19:00).

From April 1st, 2020, our business hours will be changed as the following:10 am ~ 6:30 pm



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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