Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.

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Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.

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  1. FAQ TOP
  2. Regarding LEONET, and Internet
  3. How to setup Life Stick (Registration on Television)

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How to setup Life Stick (Registration on Television) Updated date 2018.02.08

Please follow the procedure below if you use LEONET service for the first time.

  • Setup Life Stick. Registration on TV screen (Check the following)
  • Setup Life Stick Click here for registration on Smartphone.
  • Click here to register on Tenant's homepage 「Mypage」 or LEONET apps.

Registration on television (Life Stick).

Please check Life Stick and cable connection, and set up following below.
Click here for remote control pairing.

LEONET Support Page
Other Language


Please find 【入力切替】 or 【入力交換】 button on the TV remote, and press it to change input to 『HDMI』. (There might be 2 HDMI depending on TV model, but select one of them which is connected.)

Please check that you have a Life Stick remote.

Remote control.PNG

※Insulation tape is on the back of the remote. Please remove it.

*The remote should be full charged.

1. Please pair the remote in the screen below.

Pairing remote1.PNG

2. A process bar is displayed. Please hold both buttons and wait for the screen to change.

Pairing remote2.PNG

3. Please press confirm button blinking blue in the screen. Press the same button again in the next screen.

Pairing remote3.PNG

4. Select 「English」

언어선택.PNG

5. Select 「No」

Android 아니오.PNG

6. Select 「Skip」

キャプチャ.PNG

7. Select 「Accept」

동의.PNG

8. Either one is okay to select.

둘중 하나1.PNG

9. Either one is okay to select.

둘중하나2.PNG


Terms of use. Select 「同意する」(Agree).
Terms of use.PNG

Select language
言語選択.jpg

※Cautions
・Please make sure your initial ID(7 digits number) and password(6 digits number).
・Before starting initial setting, Please check your initial ID, password, and initial configuration number. Those are written in 登録確認書(Registration confirmation) or 鍵引渡し証明書(Key hand-over certificiate).
・If you do not have one of them or all, you may need to prepare the AP number and room key number. (Please check your contract documents and the number on your room key)
⇒Room key number is different by the type of the key. ⇒How to check the key number here.
・New ID should be 4 digits or more and alphanumeric, and new password should be 8 digits or more.
・If you already have your own ID and password, please set up with your ID and password. You will not be able to use the service and points you have if you set up with creating the new ID and password.


①Confirmation screen of your current internet plan. Select ホーム画面へ.


②You will see the questionnaire screen like the picture below. Check one of options on the right, and select 次へ(Next).
If you want to skip, please select 「アンケートに回答しない」.
907アンケート1.png


③Afterwards, it moves to the next item if you select.

907アンケート1.png

907アンケート1.png

907アンケート1.png

907アンケート1.png

907アンケート1.png

⑨Initial setting is completed by this screen.
It's available to use the various LEONET service.

How can I buy the LEONET points? (Life Stick)

I want to make a contract of LEONET Standard plan or Premium plan. (Life Stick)

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FOR THE INQUIRIES VIA EMAIL

For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.

0120-984-578

(Business hours: 10 a.m.-7 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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