Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


  1. FAQ TOP
  2. Regarding LEONET, and Internet

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Regarding LEONET, and Internet

What is LEONET standard plan?
The following are the details more
What is LEONET Premium plan?
The following are the details more
I lost Life Stick remote. What should I do?
For your loss due to deliberate negligence, you may be charged the exchange fee. more
Can I set user ID and password up to disappear on the screen when I use the Internet service?
To use the Internet service requires user confirmation. more
I want to use IP telephone. What should I do?
About using IP telephone, please contact company providing IP telephone service and apply for using. more
Can I contract other companies' Internet・Broadband etc?
Regarding use Internet service such as optical line, please contact Internet service company and apply it. more
Is it possible to connect the game device with LEONET Internet Service?
The following are the details more
Can I check my LEONET point on my computer?
It's possible more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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