Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


Apartment Use Service Guide

Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  2. Regarding Moving out

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Regarding Moving out

When should I apply for moving out of the apartment?
Please apply until one month before the day of room check at the latest (the day you leave the room). more
Do you arrange a moving company?
There is a moving service that can be accepted from one cardboard box.Estimate is free. Please feel free to contact us. more
When I left the room, I left something in the room. What should I do?
Please inform us of the following information from the "Inquiry Form" or contact the Service Center. more
Flow of the exit procedure for entering a rental contract (corporate).
The long term contract is a contract form which, as long as you keep paying a monthly payment for the room (rental),it doesn't have a specific ending date. more
Can I apply to move-out over the Internet?
It's available to apply for move-out from the MYPAGE with a LEONET User ID and Password.※Only the customers with individual contracts for Membership contract(会員制契約), Monthly Paid System contract(月払いシステム契約) and Long Term Chintai contract(賃貸契約) can apply.Customers with fixed-term lease contracts (定期借家契約) (monthly paid system contracts月払いシステム契約), please refer here to complete the procedure. (The contract form is described in the contract.)※ For customers with corporate contract, please select "Corporate Web System"(法人Webシステム) to continue the procedures. more
How to fill out the Move-out notice.
Please refer to the following and fill it out. more
Can I cancel my move-out request?
Depending on the situation, it may have possibility to extend or cancel the surrender date if there is no applications, so please check with out call center. more
How can I apply for move-out?
To apply for move-out, please use the internet or your room's LEONET facility. more



For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

Inquiries by phone

Telephone inquiries are also available at the following numbers.


(Business hours:10 a.m.-6:30 p.m.)

Available languages are Chinese, Korean, English, Portuguese, and Vietnamese.

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