Frequently Asked QuestionsThose are common inquiries & questions from our international customers. If you need assistance at the time of move-in or during your stay, please refer to the following.

videocamVideo regarding Common Courtesy

This video introduces common courtesies in Japanese society. Please be sure to check it before moving in so that you can avoid any troubles with your neighbors.


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Our Service Guide explains important reminders, such as how to use the room facilities and how to cancel the contract etc. If you need any assistance, please refer to our Service Guide first of all.


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  3. There is no laundry pipe in the bathroom. What should I do?

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There is no laundry pipe in the bathroom. What should I do? Updated date 2019.08.31

In rooms with bathroom ventilation dryers, laundry pipes for drying clothes are installed in the bathroom.

If you can't find it, we will deliver it to your room, so please let us know via the "Inquiry Form" or contact the Service Center.

Please note that there may be a period of about one week after ordering for delivery the products.

● Laundry pipe installation example




For those who are currently living in Leopalace apartment, please use the following form to send us the inquiries about your daily life.

Inquiry form

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Telephone inquiries are also available at the following numbers.


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